Explora Price Lock

<p>On the 24th February 2017, i got a call back from the DSTV Explora people and then decided to continue and take the price lock package. I was then changed to debit order and was told that the first debit order will go off the end of March (I am a premium subscriber at the moment, but pay via EFT), and that I will receive the Explora within 7 days.</p> <p> </p> <p>I then received an sms while still on the call to state that everything is approved and I should take delivery within 2-4 days. So this is perfect and I am very excited. So I got my salary and pay my normal subsciption as I have done so many times before, just to see that they have debited my account as well for the subscription, and this even before I have received the Explora. Ok so this I sorted out and they did a refund, and told me today that I have to wait another 2 days before the money will show in my account because it takes 7 days.</p> <p> </p> <p>But now I still have not received my Explora and it is now 11 days since I finalised everything.</p> <p>In this time I have phone twice, and this after I was told that I will get a call from DSTV before they deliver.</p> <p>Everytime I was told that I should have received the Explora and that they will escalate it to important, well today on the 06/03/2017 I got a call from DSTV to ask me if I am still interested in getting the price lock package, so I said I would like it but it does not seem that DSTV wants to give it to me as I am still waiting for the product.</p> <p> </p> <p>I was told that there was something wrong with my address that has been the same for almost 4 years, and DSTV should have it as it is the address where my normal subscription is. So I had to give them the address again and then I was told that this has now been escalated again,</p> <p> </p> <p>So now it is the 07/03/2017 and I have still not received a call or any confirmation from DSTV regarding this Explora delivery.</p>