Explora price-lock

<p>I have app**** for the dstv pricelock/explora promotion. Got a call back last week and eventually concluded the application process this morning. For the second time I was declined as I didnt meet the qualifying criteria. When I asked the agent to elaborate/provide detailed info regaring this outcome, I was told to email them. </p> <p> </p> <p>I would love to understand what this criteria is as i have been a dstv subscriber since its inception, I have never missed a payment nor have I had any issues thereof. I am currrently paying on average R949 montly (equivalent to this price lock speacial subs) and I fail to understand why my good financial standing particulartly with Dstv is not taken into consideration. As far as I am concerned affordability is not a issue but this"criteria" the agents keep referring to. I have even contacted TransUnion to ascertain whether my credit score is the issue hence this unsettling outcome considering how many years I have been a loyal customer.</p> <p> </p> <p>I have previously went as far as requested a review / more information as to why I am declined but seemingly the agents have no idea as they just refer you to send an email for more information.</p> <p> </p> <p>Overall I am unhappy with this outcome and would like a review.</p>