Explora package takes 2 MONTHS not 7 DAYS!!

Following my complaint on the 8th of October where it took a month to allocate the payment I made for the Explora package(from 10 September), it's now been nearly another month since they would initiate the manual delivery. To date I have received nothing, after initially they said I will receive my decoder in 7 days, its now been 7 weeks!!!!! As per my previous post http://hellopeter.com/multichoice/complaints/a-month-to-allocate-billing-for-explora-package-*** nothing has happened since and I'm told that they are working on it. Nothing has changed in 2 MONTHS!!! Even after Multichoice rep**** to my previous complaint and logged a case, not even that went anywhere, just like the other 15 escalations. For weeks I've been told they can manually initiate the delivery, a month later I'm told they don't know how to do it?! And while nothing is being done, I must keep paying my current fees while the explora package fee that I paid 2 months ago is sitting with them instead of going towards a month's subscription. I am utterly disgusted!! All I hear is excuses, and once it's MAYBE resolved, how will I be compensated for 2 months of hell and phone bills for calling THEM at my cost????