Explora package as advertised is ****

App**** and got approved for an Explora DPP package on 10 November 2015. Delivery cost was taken from our account on 11 November 2015, although it was advertised as included in the deal. Product delivered on 13 November. Installation happened on 18 November 2015. Had a very difficult time to active the service and spent couple of R100 on airtime that night to get activation done. On 20 November 2015 I phoned to verify the amount that will be deducted from our account for the monthly fee that night - low and behold - the incorrect package was loaded and now no one could help us and DPP is this mysterious department that no one can contact. I also attempted to obtain insurance - the agent and many after her refused me insurance as the account was \faulty"and they have escalated the problem. I even tried the messaging system on Facebook and spent more than R700 in airtime to no avail - we will call you back! Well Thulise Dube I have been waiting for your call from 8 December 2015 and each time I follow up nothing has been done!!! And yesterday the incorrect amount was deducted from our account! Guess what the response was this morning - we will escalate the problem!"""