DJvR
Dominicque Jansen van Rensburg
1 reviews | Active since Jun 2018
26 Jun 2018, 13:40
Explora not working correctly for WEEKS
Please help me sort out my problem with my dish!!
Firstly my problem is the installer that come out. THIS IS A **** COMPANY....skysatinstallers.co.za I want feedback on this TODAY!!!!!! I have been waiting for your installer to come out for weeks. Number ********** 802 Mark I think was his name. He came out to fix a bracket and reset my DSTV Explora. I paid him R500 cash ( I have been to multichoice in Centurion 4 time to try and fix the problem - Sill not working and the Installer is just gone with my money) Multichoice says he is the problem, he says they are. Back and forth for weeks. My PVR settings not working. EVERY person has a different story. My dish has not been working correctly since they came. He keeps making promises to come and never shows up!!!! I had to take of work and yet again he is not here. You have the most unprofessional service ever. NO ONE even picks up the phone numbers listed on your website ********** & ********** (Skysat) He refuses to give any job card or slip.. When I asked for it again today he ignores all my calls.
I want my dish fixed TODAY. I don’t care by whom. But someone will come out to fix this. FREE OF CHARGE. I want multichoice to find this man and either get my money back or get another installer out to check my dish. I will NOT pay again. I have had to make numerous phone calls to multichoice, and every time it is a different person with a different opinion and story.... Even in store everyone says something different. So even going in to you store makes NO difference as i get home and it is still not working. So I have taken my decoder in. Every time you give me a different reason for it not working. You say you fix the problem, which you DONT!!!!!You tell me to get the installer out again to check. WHO does not even pitch up. SHOULD I FIND A NEW ONE AND PAY THEM??? I DONT THINK SO. Please sort this out today.
Kind Regards, Tanya Botha ID ********** 132085 Number **********
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Jun 2018, 14:28Dear Dominicque Jansen van Rensburg
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Jun 2018, 14:28
Official
Dear Dominicque Jansen van Rensburg
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Jun 2018, 14:20Good day Dominique
Thank you for taking my call today.
As discussed, I have referred the matter to our technical team.
Kindly expect communication from them regarding your installation related query.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Jun 2018, 14:20
Official
Good day Dominique
Thank you for taking my call today.
As discussed, I have referred the matter to our technical team.
Kindly expect communication from them regarding your installation related query.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DJvR
Dominicque Jansen van Rensburg's updateReviewer Update
28 Jun 2018, 14:45Thank you so much for helping and your very professional manner in which you handled this. The call we had last night the lady from multichoice seemed to think I was the one not telling the truth. So thank you for helping me today
DJvR
Dominicque Jansen van Rensburg's update28 Jun 2018, 14:45
Reviewer Update
Thank you so much for helping and your very professional manner in which you handled this. The call we had last night the lady from multichoice seemed to think I was the one not telling the truth. So thank you for helping me today
DJvR
Dominicque Jansen van Rensburg's updateReviewer Update
02 Jul 2018, 07:58This has now been more then 5 weeks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A new decoder, R500 for a ******** multi choice installer.... who replaced my bracket and reconnected all..................................................................
So after the call I had on the 28th of June. NOTHING has changed. My PVR functions are still giving me problems? No one is helping me. Installer has told DSTV that he came out. Which is not the truth. After i sent him a whatsapp asking him that I want the jobcard and payment slip for the fist call out, he blocked me on Whatsapp and is not taking my calls. He then told DSTV he came out and told me the decoder and LNB was the problem. Which is so far from the truth. If he came out, where is the proof. And why is my decoder still not working??????????????????????????????
STILL NO FEEDBACK AND DSTV (PVR FUNCTION) STILL NOT WORKING
I GOT 2 CALLS. AND THEN NOTHING…….. IS ANYONE GOING TO HELP ME SORT THIS OUT?
DJvR
Dominicque Jansen van Rensburg's update02 Jul 2018, 07:58
Reviewer Update
This has now been more then 5 weeks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
A new decoder, R500 for a ******** multi choice installer.... who replaced my bracket and reconnected all..................................................................
So after the call I had on the 28th of June. NOTHING has changed. My PVR functions are still giving me problems? No one is helping me. Installer has told DSTV that he came out. Which is not the truth. After i sent him a whatsapp asking him that I want the jobcard and payment slip for the fist call out, he blocked me on Whatsapp and is not taking my calls. He then told DSTV he came out and told me the decoder and LNB was the problem. Which is so far from the truth. If he came out, where is the proof. And why is my decoder still not working??????????????????????????????
STILL NO FEEDBACK AND DSTV (PVR FUNCTION) STILL NOT WORKING
I GOT 2 CALLS. AND THEN NOTHING…….. IS ANYONE GOING TO HELP ME SORT THIS OUT?