CM
Calvin M
1 reviews | Active since Mar 2013
28 May 2015, 16:03
Explora not working
I'm DSTV loyal client and I own Explora. I have reported the malfunction of it and it has taken days to get a feedback. Recently i spoke to Nonhlanhla Mthembu who she spent more than 21 minutes on the phone but dismally failed to assist me. It took her 5 minutes to retrieve a Reference Number of the call
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Jun 2015, 11:31Hello calvinmabaso,
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply02 Jun 2015, 11:31
Official
Hello calvinmabaso,
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,