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Shunbagavelli N
1 reviews | Active since Nov 2019
23 Nov 2019, 15:34
Explora not activated since Thursday
On the 21st of November I had the explora installed on the price lock compact. Since it was installed at 09.30am it has not been working. I was told by the installer the multichoice systems are slow and by Thursday afternoon it will be activated which never happened. My husband and I have since then called multichoice on numerous occasions up until now and have received a dozen different excuses but my query has never been dealt with. Right now I'm dealing with a team leader via email and still nothing has been done to sort my issue out. Pathetic service from agents as well as team leaders whom lie to the customer to get rid of them.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 07:52 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Nov 2019, 07:52
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 12:11Dear Shunbagavelli N,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, a payment of R450.00 is expected on your account that will cover you for the period 25-11-2019 to 24-12-2019. Once this payment reflects, your services will automatically be activated.
We trust that all is in order. Should you need any further assistance, please contact us at ***.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, a payment of R450.00 is expected on your account that will cover you for the period 25-11-2019 to 24-12-2019. Once this payment reflects, your services will automatically be activated.
We trust that all is in order. Should you need any further assistance, please contact us at ***.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Nov 2019, 12:11
Official
Dear Shunbagavelli N,
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, a payment of R450.00 is expected on your account that will cover you for the period 25-11-2019 to 24-12-2019. Once this payment reflects, your services will automatically be activated.
We trust that all is in order. Should you need any further assistance, please contact us at ***.
Kind regards,
Dstv: Hello Peter Team
Please accept our apologies if your experience with DStv has not been as it should and for any inconvenience, this may have caused.
Kindly note, a payment of R450.00 is expected on your account that will cover you for the period 25-11-2019 to 24-12-2019. Once this payment reflects, your services will automatically be activated.
We trust that all is in order. Should you need any further assistance, please contact us at ***.
Kind regards,
Dstv: Hello Peter Team
Best regards,