Explora No Installation Information

DSTV make self installation almost impossible by supplying so little information and idiotic factory defaults. They do not even show the rear connections of the Explora.<br> <br> 1)The guide only shows the satellite connections but mentions nothing about the heartbeat cable. This wasted about half an hour of my time and their online help staff until we had tried various things and then he asked me to which ports I had the HEARTBEAT cable connected, I assumed one of the other cables was doing that.<br> 2)I could get pictures from both my decoders using the HDMI connections but could get nothing on my bedroom TV's. After a lot of head scratching I realised that my old HD PVR and the new Explora are both set to UHF channel 63. I then checked and all their decoders are factory set to 63, that has to be the dumbest thing I have seen. Use a different default for each generation?? <br> 3)Then I had every one of the REMOTES instruction being double sent(jump two channels, jump two menu items) this made trying to do some set-up changes near impossible. The I realised their geniuses had set all the modes to \respond"which is idiotic.<br> <br> Surely this must contravene the CPA. No info No buy.<br> <br> """