MM
Melanie M

1 reviews | Active since Aug 2016

02 Nov 2016, 09:13

EXPLORA NIGHTMARE

<p>I GOT MY DSTV EXPLORA LAST WEEK THURSDAY 27 OCTOBER 2016. I DID NOT RECEIVE ANY VOUCHER OR ANY LIST OF INSTALLERS. I THEN CALLED INTO DSTV NO HELP. I CALLED IN FRIDAY NO HELP. I THEN WENT IN TO THE N1 CITY BRANCH THE GUY I DEALT WITH SAID HE WOULD ESCALATE THE COMPLAINT AND WOULD GET BACK TO MY ON SATURDAY OR MONDAY. NO ONE GOT BACK TO ME. I THEN CALLED ON TUESDAY AND THE LADY I SPOKLE TO SAID SHE WOULD ALSO ESCALATE IT AND THAT SOMEONE WOULD CALL ME LATER THE DAY AND NO ONE CALLED. I CALLED IN NOW AGAIN AND WAS TOLD THAT SHE WOULD ALSO ESCALATE IT. CAN A MANAGER PLEASE CONTACT ME AS I ONLY HAVE UNTILL THE 05 NOVEMBER TO HAVE IT INSTALLED AS I WILL THEN HAVE TO PAY TWO PREMIUMS AND I CANT AFFORD THAT. MY NUMBER IS ********** 000 / ********** 992. THE LIST OF INSTYALLER'S I CALLED SAID THEY DONT DO IT. PLEASE CAN SOMEONE HELP ME!!!!!!!!!!!!!!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2016, 09:23
Official

Dear Melanie Moses

We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2016, 11:07
Official

Good day Melanie Moses

Thank you bring this matter to our attention.

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

Best regards,

MM
Melanie M's update02 Nov 2016, 12:46
Reviewer Update

Someone has contacted me. Said they will install today between 11am to 1 pm. I'm still waiting