1 reviews | Active since Jul 2016

02 Jul 2016, 15:06

Explora Never delivered

<p>Posted on Facebook on 17 June 2016.... No response by email or call to date...... REF: ********** 1-i37 - Enough is enough ...... Just cancelled my request to get the Explora package on the promotion of R899 for 2 years After the following timeline: I have now cancelled Last week APRIL 2016 - requested package upgrade and had the Credit Audit done successfully 10 MAY 2016 direct debit deduction to check account was Successful Told 7 working days delivery EVERY 3 Days thereafter – follow up calls at my cellphone costs to DSTV Same story explained Over and Over and Over again No one is able to put you through to that department that deals with the dispatch of the units No call back from the dispatch department - ever #paybackmymoney #sendMeAMailToConfirmIHaveCancelledTheContractForTheUpgrade</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2016, 08:26
Official

Dear Nico

Your query has been referred to the relevant department for a speedily response.

One of our consultant will be in touch with you shortly to provide assistance regarding your Explora query.

Thank you for taking the time and make us aware of this situation.

Your support and feedback is important to us.

Kind regards

Dinah

Best regards,