<p>on the 28 April 2017 I changed my service from PVR to Explora then is where all the night mares started.</p> <p>I took the primary decorder to my in laws and all these account are on my name. so they debited my account R1884 in May and they keep on telling me money was reversed and i send them my statement and the primary decorder i paid it cash the same day i actived it and amount of R365 and the following month i paid it R420 and even in June i paid it R420 but still they keep on telling me i ow the R502 whcih i don't know where is coming from, Multichoice is crocking poor people and when you call their agents dont know what to do they will keep on refering the matter to other division then after some few days service is suspended. I regret why I did accept this explora thing in the first place.</p> <p>my account number is ********** 9</p>
Dear Lerato
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DStv: Hello Peter Team
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Dear Lerato
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
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DStv: Hello Peter Team
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Good day Lerato Ntloedibe
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Please be advised that we currently investigating your billing concerns.
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Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
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Best regards,
Good day Lerato Ntloedibe
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
Please be advised that we currently investigating your billing concerns.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
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