Explora keeps booting
<p>09-10 october I have spend 450 just buy calling multi-choice in 2 days yersterday i called more than 3 times with the same *** problem with consultant telling me the same bull**** it does not help as frustrated as am still no help yet am a paying my account every month but when one needs help no help...</p> <p> </p> <p>Bad weekend for me </p> <p> </p>
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DStv (MultiChoice)'s replyOfficial
10 Oct 2016, 15:58Dear Lebona Skieya Thapelo
Please accept our apologies for this experience – we’re working on addressing the root caused.
Your Explora hard drive needs to be formatted – below are the steps you need to follow. Please note that you will lose all existing recordings, and your Catch Up and BoxOffice titles will have to load again. You’ll also need to reset all your scheduled recordings.
DStv Explora hard drive format:
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes.
11. You’ll know it is done when your pictures starts playing again.
If you have followed all the above steps and the issue is still not resolved, please let us know. We apologised for this disruption in service and appreciate your understanding.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply10 Oct 2016, 15:58
Official
Dear Lebona Skieya Thapelo
Please accept our apologies for this experience – we’re working on addressing the root caused.
Your Explora hard drive needs to be formatted – below are the steps you need to follow. Please note that you will lose all existing recordings, and your Catch Up and BoxOffice titles will have to load again. You’ll also need to reset all your scheduled recordings.
DStv Explora hard drive format:
1. Hold the POWER button on your remote down, till the front panel shows a blank screen
2. Then hold down the P+ button, until CODE appears on the front panel
3. Then press: P- (0 will appear on the front panel)
4. Then press P+ (01 will appear on the front panel)
5. Then P- again (010 will appear on the screen)
6. Then P+ again (0101 will appear on the screen)
7. A blinking HDDF will appear on the front panel of your Explora
8. Then press P+ to confirm (hold down for 5 seconds)
9. Do not interrupt the process until you see PASS displayed on the front panel
10. LOAD will appear on the front panel. Please wait for the process to complete which will take a few minutes.
11. You’ll know it is done when your pictures starts playing again.
If you have followed all the above steps and the issue is still not resolved, please let us know. We apologised for this disruption in service and appreciate your understanding.
Regards
Elna
Best regards,
's updateReviewer Update
31 Oct 2016, 12:41Thanks...
's update31 Oct 2016, 12:41
Reviewer Update
Thanks...