Explora just came with debit order drama

<p>we bought the explora decoda around Feb 2017,in March they debited R2500 from my husbands account instead of R899. They advised that they didnt receive payment on the new contract and the old one hadnt been cancelled ( yet we paid the premium via eft R1500 on the 07th of March). My husband ( contract owner). He was advised that they will look into this and get back to him and again no one got back to him to advise where the R1500 we paid is. He contacted them again on the 24th of April and spoke to Vusumuzi. He said he knows where the problem is , he will sort it out and get back to us and by friday there was still no feedback. Only debit order of R4300!!!!!! Can someone senior who knows what they are doing please contact us to sort this out. Had we knowm this process would be like pulling teeth, we wouldnt have bothered to upgrade.</p>