1 reviews | Active since Jan 2015
Explora is *******! Call centre staff of no help
The only ray of hope in this mess is Henberg, the installer. On 12 February 2016 I made the stupidest decision ever! I decided to change our HD PVR decoder & SD PVR decoder for 2 Exploras as DStv's ads say how fabulous this junk is :( The units were installed on Monday 15 January 2016. Since then there has been endless trouble with both hunks of junk (brand new, mind - not refurbished or pre-owned!) Less than 20 hours after installation the 1st decoder froze which affects the 2nd decoder (never had that problem with the other 2 decoders) - so no news or anything else on the Tuesday morning. The installer came back and reset the decoder. Problems with freezing, no apps, etc have now escalated to no TV at all since last night. I was then told off this morning for even thinking about getting the installer to come back. \You must take the decoders to the nearest Multichoice branch for testing, sorry that you won't have any TV for a week, but that's how it is\" I was told by the call centre agent this morning. I was furious so called the switchboard and, no surprise was subjected to condescending behaviour by their GM's office. All round a resounding mess from Multichoice's side."
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers, our focus is to provide great customer experience at all times.
Please be aware that some of our technical issues cannot be resolved over the phone. For this reason, that's why you were advised to have your decoders tested at the nearest MultiChoice branch or agency. So that our technical team could check your decoders to identify any cause.
Kindly find this link where you can search for your nearest Multichoice branch or Agency :https://selfservice.dstv.com/agencies
If the decoders had been tested and the problem still persist, we then recommend that you contact our accredited installers. Once again apologies for the frustration this has caused.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers, our focus is to provide great customer experience at all times.
Please be aware that some of our technical issues cannot be resolved over the phone. For this reason, that's why you were advised to have your decoders tested at the nearest MultiChoice branch or agency. So that our technical team could check your decoders to identify any cause.
Kindly find this link where you can search for your nearest Multichoice branch or Agency :https://selfservice.dstv.com/agencies
If the decoders had been tested and the problem still persist, we then recommend that you contact our accredited installers. Once again apologies for the frustration this has caused.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna