JO
JOHANNES O

1 reviews | Active since Mar 2013

30 Jan 2016, 18:18

Explora Installers refuse to install DPP deals

Deal of R899.00 for 24 months accepted by me with installation. After calling all installers I was told that they do not install the DPP deals as multichoice do not pay them. Receive other numbers from multichoice with the same response this happen 3 times that I was supp**** numbers that I phoned with the same answer. some numbers do not even exist. Called DPP FIELD SERVICES was told that their system is of they will call me back, did not happen. Called multichoice again case was open with number 2575. and Field services promised to install today. Still nobody. Called again multichoice and field services and they promised to call me back with an installer today 30 Jan 2016. still no response from their side. My telephone cost is already more that R500 just for trying to get my explora installed. NO RESPOCE. Debit order will go through on the 1st Feb and I can not use the explora. Requesting multichoice to stop the debit order and to come and collect their explora. BAD, BAD, BAD, BAD SERVICE. Not interested in the deal anymore.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Feb 2016, 08:54
Official
Hello hansoelofse,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

As per our telephonic conversation, we've escalated your query to the DPP department for urgent assistance and they will contact you directly with your account concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards
Lebogang