Explora Installation and service

<p>I am shocked at the kind of service I received from your installation team in Kempton Park. I purchased a Dstv Explora in December as a Christmas present and had your team install it at my complex. Your team arrived and made a quick job of installing the dish. They failed to inform me that the smart LNB is prone to being ****** and should that it should probably be installed a level higher, (I stay on the second floor) to decrease the risk of having my Explorer tempered with or ******. I wasn't aware that I had to advise te technician where to place the Smartl LNB and dish. A week later my LNB was ******; I approched Dstv center in Festival Mall and only then they advised that Explora LNB are usually ****** and sold in the streets and reinstallation would cost me another R350.<br />I was forced to pay the said amount after I didn't receive any assistance, which was on the 09/01/2017. They promised to assit me on that same day at 15:30 but failed. The technicians only arrived a day later but they failed to get the job completed as they didn't have the right equipment to compete the job. I called and laid another complaint and I was informed that I will be assisted on the 12/01/2017 and today I receive an sms infoming me that they don't have a ladder long enough to install the dish and installation will only take place on the 13/01/2017.</p> <p>I paid for the installation of the LNB which was poorly installed and now it has been over 4 days and your team has failed to keep their end of the deal by not intalling and reconnecting me.<br />This is totally unprofessional and unacceptable! Please assist urgently!</p>