Explora Installation

Just over a year ago my dad called in for the R949pm exlpora, where they boast installation free. Well turns out that was all bull****. Their list of accredited installers don't exist, so my dad was left having to fork out a hefty amount to have the thing installed. What the multichoice consultant never told him was that to get the xtra view function he would need to get a second explora decoder, so for this entire we were left with some ****ty connection of the explora and the old pvr decoder, which never worked properly it eneded up only playing 8 of the channels and we're meant to have the full package. A couple of days ago the pvr kept on scanning for some or other reason and then a message pops up you need to check your connectio to the main decoder. Today my dad takes the pvr to one of their "accredited" installers, the guy tells him he needs to leave it there they will give him a new explora, the guy calls multichoice to sort out some or other connect for over an hour. He says to my dad installation is going to cost R400. I would really like for multichoice to call my dad and have this sorted out as everytime he calls them he is kept on hold until he runs out of airtime and is never called back. If this keeps on like this i would have to take a look at my options with the ombudsman, the whole thing is misleading and false advertising.