EXPLORA INSTALL RESULTING CONSTANT E16 ERRORS

I connected and installed the Explora on 31/01/2015 and at the same converted the older HD PVR to the extra view. I have had to call the call centre approximately 5 times since the activation as I have been experiencing endless issues. Somebody needs to investigate my issues urgently:<br> <br> 1) Constant E16 errors on both the Explora and HD PVR. There is some sort of problem with the account that need to be investigated and resolved. <br> 2) I should be on the DPP R799 p.m. package. On Saturday, one of your agents advised me that my account did not reflect the DPP package and she proceeded to \fix"the problem. Another agent told me last night that my account was reflecting double billing because the Explora was activated twice. Again"