RI
Rashaad I
1 reviews | Active since Jan 2017
30 Jan 2017, 18:14
Explora hard drive issue
<p>I was told to get a replacement unit. This is the 3rd explora decoder that needs to be replaced in less than 2 years. This is simply because the explora keeps having the same issue where the hard drive has been *******ed.</p> <p> </p> <p>According to the guys testing the decoder at the DSTV agency the reason for the *******ion was due to a software upgrade that was done. This is absolute nonsense that we have to buy a decoder for this type of fault. </p> <p>In my opion the reason why they want you to take out insurance on the decoder is that they know that the decoders wont last!</p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Jan 2017, 07:46Dear Rashaad I
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply31 Jan 2017, 07:46
Official
Dear Rashaad I
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Feb 2017, 16:00Good day Rashaad
Thank you for taking our call today.
As discussed, we have forwarded an email to your personal email address.
Please note that it’s important that your signal strength and quality for all Tuners is above 70%. Also, kindly follow the steps provided below and check on the VOD status for both DStv Catch Up and BoxOffice by pressing the Blue button on the remote control.
Upon checking the VOD status, it helps us to see the last software update of the decoder. After pressing the Blue button, scroll to Help and select General Information.
· Select -Information Central.
· Press Ok on Decoder highlighted option.
· Select VOD Status.
· Usually, the last update should on the same day and 2 hours earlier.
Kindly send us the screen shots to the email forwarded to you, your case reference number is ***.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Feb 2017, 16:00
Official
Good day Rashaad
Thank you for taking our call today.
As discussed, we have forwarded an email to your personal email address.
Please note that it’s important that your signal strength and quality for all Tuners is above 70%. Also, kindly follow the steps provided below and check on the VOD status for both DStv Catch Up and BoxOffice by pressing the Blue button on the remote control.
Upon checking the VOD status, it helps us to see the last software update of the decoder. After pressing the Blue button, scroll to Help and select General Information.
· Select -Information Central.
· Press Ok on Decoder highlighted option.
· Select VOD Status.
· Usually, the last update should on the same day and 2 hours earlier.
Kindly send us the screen shots to the email forwarded to you, your case reference number is ***.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,