FK
Freddie K
1 reviews | Active since Jul 2013
22 Jul 2015, 16:08
Explora Hard drive Failures
The fact is that I do not have time to drive around and take decoders to shops. I moved from Pretoria to Vanderbijlpark and cancelled my Subscription when we moved. I then moved into the same building as a friend of mine and we took out extra view, we both have explora's and mine is the secondary. I got home one afternoon to a screen saying that the hard drive is *******ed and have to be formatted, so with advise fro the MutiChoice Call centre I did a factory reset and a hard drive format. This helped in a way that the normal viewing worked but none of the PVR functions (records for 10sec and then bombs out), also the Box Office and Catch up does not work.<br> <br> For some reason no one at Multichoice call centre acn help me anymore and I have to visit a walk-in centre. There is no walk in centre in Vanderbijlpark or Vereeniging...and for some reason I have to take both decoders in to be tested. <br> Also with the change of ownership apparently the warranty that I had on the decoder is lost...how does this work and why does the decoder just fail so easy, it is not even a year old... I have heard of many similar stories, this is very disappointing...
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Jul 2015, 14:26Hello freddiekriel,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Jul 2015, 14:26
Official
Hello freddiekriel,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,