Explora giving me a problem
<p>I have complained numerous times to Dstv about my explora not giving me a proper signal. They told me I must reboot,reset, switch it off and leave it of for 10 minutes. I got people to come check my signal strength and still no joy. I had to pay these people. I have been complaining and they said it s the installers fault and they blaming the installer. It's so frustrating I have never had a good viewing experience since I have had this explora. It's worse then my old decoder. It's just a **** decoder. I am really considering cancelling my contract and requesting a full refund for all my grief. Dstv is really not caring about our viewing experience. </p>
Dear Martin Angelo Swartling
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Martin Angelo Swartling
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Good day Martin
It is important that your decoder is tested at the nearest DStv Service centre or agency. The main reason for this is to ensure that there's no technical issue with the device its self.
Also, kindly forward the details of an accredited installer who checked your installation. Please respond back with his name and contact details.
Our technical team will liaise directly with the installer for more information relating to your technical issue.
On behalf of DStv, my interest is to ensure that your query is resolved.
Best regards
Dinah
Good day Martin
It is important that your decoder is tested at the nearest DStv Service centre or agency. The main reason for this is to ensure that there's no technical issue with the device its self.
Also, kindly forward the details of an accredited installer who checked your installation. Please respond back with his name and contact details.
Our technical team will liaise directly with the installer for more information relating to your technical issue.
On behalf of DStv, my interest is to ensure that your query is resolved.
Best regards
Dinah