Explora Frustration

<p>DSTV does not care about its customers, my explora was self rebooting this past weekend and apart from trying to get hold of them through their call center, Twitter account and email. DSTV did not bother to return a courtesy call to explain what was happening. I got settings to format the hard drive from other disgruntled customers on Facebook. I need to understand if DSTV is going to compensate me for the lost days I could not enjoy watching explora?</p>