1 reviews | Active since May 2015
Explora failures
I have now been running up and down from Henberg in Three rivers to Henberg in Vaal park. Non of these two branches assisting to our on going problem for two months now. Standing in the shop for two hours telling me Eish can't fix it. And oh by the way we have no stock. *** Call the call center and you speak to a completely new fool who claims he can fix the problem E107-4 where Henberg in shop can't even. I'm fed up with empty promises and no results. Multichoice Customer care sucks Mr. Moenib Devris (Manager/Supervisor) will sort out and phone Henberg who has not tested the Explora in shop before issuing it to no avail. I'm still waiting for his call 3 days and counting. Actually as a paid up client I feel that I need to cancel my subscription and move to something else. Because this *********** Company is costing me money, and I cant see why I must pay for their in capabilities!!! I'll be awaiting a reply from Multichoice.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been disconnected as requested.
We are investigating your concerns and have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service has been disconnected as requested.
We are investigating your concerns and have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,