LH
Liezl H
1 reviews | Active since Mar 2010
04 Jun 2018, 15:44
Explora FAIL
I have been a DSTV Premium account holder for many years and have just moved into a new house, which unfortunately did not have a Satellite dish - so I used this as an excuse to also upgrade my decoder from HD PVR to an Explora.
On Thursday, 31 May 2018, we purchased the brand new Explora Decoder from Makro Strubensvalley. It included installation as well. The company we were put into contact with, was Blingstallation, who promptly scheduled the installation for Saturday, 2 June 2018, 13h45. However, when they contacted the DSTV call centre to provide them with all the required information to proceed with the installation, they were told that the decoder details given, belonged to another person and could not be registered in my account??? HOW DOES THIS HAPPEN??
I now have to make another tedious trip back to Makro, and hope they accept that as a valid reason for my exchange/return and then schedule a new date for the installation. In the mean time, I am still stuck with no DSTV, but yet still being billed for these days.
What a disappointment!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Jun 2018, 15:53Dear Liezl
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jun 2018, 15:53
Official
Dear Liezl
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Jun 2018, 10:07Good day Liezl
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our records indicate that you have been assisted and the problem resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply14 Jun 2018, 10:07
Official
Good day Liezl
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our records indicate that you have been assisted and the problem resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
LH
Liezl H's updateReviewer Update
14 Jun 2018, 11:33Hi Rupert,
I have not been assisted.
LH
Liezl H's update14 Jun 2018, 11:33
Reviewer Update
Hi Rupert,
I have not been assisted.