1 reviews | Active since Jan 2012
explora, exploitation of ones finance, awful
About a month ago, I decided to upgrade my dstv decoder to a explorer what a awful mistake I have made firstly the installer doesnt inform us that the explorer is takes time to update, which after using my airtime and time to call the cal center to explain this information, secondly the upgrade my subscription to premium without my approval ive sent numerous email, been sent back and forth from one uninformed agent to another each blaming the other now ive been billed R1000 for a service I never signed up for or wanted. I plead to all new dstv subscribers NEVER EVER GO TO THE EXPLORER ITS A LIE and a quick money making scheme to lure clients to pay ridiculous fees they will Definitely explore and exploit your finances, poor awful customer service I am now highly considering canceling my DSTV subscription I cant remember how many emails I have sent to fix their error why should I pay for their mistake... this matter should be escalated to the BCCSA they are misleading us with their false advertising
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert