Explora DPP promotion non delivery

On 13/04/2015 i app**** for the R849 DPP promotion from DSTV and was called back within a couple of hours which impressed me and i was happy with the service i received up to the end of the call.<br> <br> The deal was approved that same day and i was promised delivery of the Explora decoder within 5 working days. <br> <br> On Friday 17/04/2015 I phoned the Multichoice customer service department and was told that they don't handle DPP complaints but it will be escalated to the correct department and they would be in contact with me, which never happened.<br> <br> On monday 20/04/2015 I phoned the multichoice customer service dept again and was told the same thing but this time i insisted on getting a telephone number for the DPP dept and it was given to me. I then phoned them and was told the reason for delay had something to do with my debit orders not showing on their system (which is strange as i have been paying by debit order for the last 3 months), but the person assured me that he has done a override on this and that the instructions would now be sent to on the dot(Courier) to arrange for delivery.<br> <br> Today 21/04/2015 I phoned on the dot, they have still not received any instructions from Multichoice