DE
Deon E
1 reviews | Active since Jun 2014
05 May 2015, 17:21
EXPLORA DISASTER
I app**** for a DSTV explora during December 2014. In order to receive the deal offered, i was forced to sign a monthly debit order, which I hate doing as I have no recourse to poor service or non-delivery, while payment goes off regardless. Needless to say several emails, at least 10 calls to the call centre with many promises , 4months and two weeks later, I still do not have the Explora. I .. ..and i am on debit order.!!! I have now exhausted tolerance levels.<br> <br> It appears to me that mutlti-choice has no regard for customers, other than ensuring they receive a monthly premium. \Customer service"does not exist because they are lavishing with too many? """
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 May 2015, 11:52Hello engelke.deon,
We have sent your concerns to the DPP management team to assist you directly.
We sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
We have sent your concerns to the DPP management team to assist you directly.
We sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Best regards,
DStv (MultiChoice)'s reply07 May 2015, 11:52
Official
Hello engelke.deon,
We have sent your concerns to the DPP management team to assist you directly.
We sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
We have sent your concerns to the DPP management team to assist you directly.
We sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm regards
Kristel
Best regards,