Explora Disappointment

During the second week of May I accepted an offer from MultiChoice where they offer the Explora for R849.00 per month including the premium subscription fixed over 24 months. As an existing subscriber on a premium package my understanding was that this will replace my existing subscription. First shock came when it was delivered and it was not supp**** with a multiswitch anymore and now a smart LNB has to be purchased separately.<br> The second shock came when my bank account was debited with the amount of R1995.00 on 01 June 2015. After a number of phone calls to the call center it became apparent that this package was added onto my existing package and I am now paying for 2 premium subscriptions.<br> Never during the call did the consultant indicate that this offer is linked to a new subscription or that I will be billed twice and my assumption/understanding was that this will replace my existing service. If it was explained like this during the conversation, I would have never agreed to the deal. <br> After numerous calls I still could not managed to get this resolved or get any satisfactory feedback.<br> Please be aware - the consultants are not open and does not disclose all the hidden facts