EG
Elizabeth G
1 reviews | Active since Mar 2009
17 May 2017, 16:01
Explora disappointment
<p>I phoned DSTV this morning to upgrade my current subscription to the price lock Eplora package. R75 difference between what I pay now and what the Explora package costs. I was told we had to do a new application and credit check. It didn't matter that I have been a longstanding customer - because of 1 negative I was turned down. I am bitterly disappointed. My late husband subscribed for many years and I took over the subscription when he died. For 2.5 years I have been a good customer, paid regularly and they made me feel like a ********. Why all the palaver to migrate from one Premium subscription to another? I am seriously considering cancelling my subscription altogether - all because of R75 and 1 negative result.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 May 2017, 16:11Dear Elizabeth
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply17 May 2017, 16:11
Official
Dear Elizabeth
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 May 2017, 13:05Dear Elizabeth
Thank you for taking the time and sharing your experience with us.
It is important that we carry out a standard credit evaluation and affordability check to see if you qualify for the Price Lock contract. Below are the qualifying criteria required from the customer:
· You must have a valid South African identity document.
· Be 18 years or older.
· Not currently under administration or debt review.
· You must agree to let MultiChoice run a credit check.
Furthermore, we also recommend that you visit our website on www.dstv.com , click on the link provided http://go.dstv.com/multichoice/documents/multichoice-payment-plan-t-and-c.pdf for the terms and conditions regarding the Price Lock contract.
The intention is not to offend you in any way, simultaneously so we need to abide by the rules and regulations in this regard.
Once more, thank you for your feedback.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply18 May 2017, 13:05
Official
Dear Elizabeth
Thank you for taking the time and sharing your experience with us.
It is important that we carry out a standard credit evaluation and affordability check to see if you qualify for the Price Lock contract. Below are the qualifying criteria required from the customer:
· You must have a valid South African identity document.
· Be 18 years or older.
· Not currently under administration or debt review.
· You must agree to let MultiChoice run a credit check.
Furthermore, we also recommend that you visit our website on www.dstv.com , click on the link provided http://go.dstv.com/multichoice/documents/multichoice-payment-plan-t-and-c.pdf for the terms and conditions regarding the Price Lock contract.
The intention is not to offend you in any way, simultaneously so we need to abide by the rules and regulations in this regard.
Once more, thank you for your feedback.
Kind regards
Lebogang
Best regards,