NM
N M

1 reviews | Active since Jun 2018

25 Jun 2018, 10:21

Explora delivery

On the 24th of February i was called by Multichoice pricelock people,offering me a Explora at R759 and i should on be the debit order for me to qualify,and that the delivery will take place in 7Days. Today its 4 months down the line,countless of phonecalls to multichoice,no delivery has taken place and no follow up. Everytime i call i find a different person who either tells me i need to be on debit order to qualify or escalating the problem. The sad part was that they called me and told me that multichoice wanted to thank me by offering me a 24month contract at R759 and i accepted and now im the one chasing after them. Multichoice is very cruel cause they don't care about their customers. Why do i have to chase them for it,and they are the ones who called and offered,i kept my end of the bargain,was it a **** to get me to agree to the debit order so they can get their money?.. They are happily getting their money and forgot all about me.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2018, 15:18
Official

Dear N Mahlangu

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2018, 10:30
Official

Good day N Mahlangu

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We currently investigating your concerns with our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

NM
N M's update29 Jun 2018, 08:24
Reviewer Update
Really guys,thats no enough. You cant accept such behavior from your staff. Four months,i still get the same response as on the phone?..Investigating?...Really you need to give something better than investigating,its either you deliver,or we part ways or you give me better results cause as for investigating,im not taking it