CJ
Christiaan J
1 reviews | Active since Apr 2014
23 Feb 2015, 14:10
Explora Decoder dreadful
I'm on my 3rd Explora decoder in less than a year now. The 1st one lasted about 10 months when the HDMI output port failed. Two months later after swapping it out, the HDMI port failed again on the replacement model. The repair center gave me another new decoder but I was adamant on them giving me free insurance for a year or an extended warranty. They refuse to help me in any way. Very bad customer service from a company that has such a large budget and selling me a product that should still be in the LAB for beta testing.<br> They can really teach the consultants at the repair center to swap out a hard drive on the decoder too as it takes 8 *****s to open and replace a plug and play hard drive.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Feb 2015, 15:52Hello dejonghc,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Feb 2015, 15:52
Official
Hello dejonghc,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Best regards,