ES
Eric S
1 reviews | Active since Jul 2011
15 Mar 2016, 17:22
EXPLORA DEBACLE
We had a HD PVR unit installed at home. After a long deliberation we decided to upgrade to the Explora option on their R899 p/month offer. BIG MISTAKE. The Explora unit (SC ***, Unit S/No. P***) was delivered to our house on 07/03/2106 and installed the next day. Our previous HD PVR (SC ***, Unit S/No P***) unit was installed as Extraview in our bedroom. Everything worked perfectly for 2 days and then all went pear shaped.. We kept on getting E16 error message. After numerous calls to the DSTV Call Centre and with the help of the service agent, we managed to get the signal restored. The problem now is that DSTV, have for whatever reason, registered a second Explora unit against my name. And of course their now appears to be an additional monthly charge because of this. We have never owned, purchased or been given a second Explora unit nor have we ever app**** for a second DSTV Premium package. We have sent e-mails to DSTV in this regard but as yet no response (Ref Nos. ***,*** & ***). Also numerous phone calls to their Call Centre have produced the same results - escalation of my request to whoever and promises of call backs. STILL NOTHING!
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DStv (MultiChoice)'s replyOfficial
16 Mar 2016, 16:17Hello Squareleg,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply16 Mar 2016, 16:17
Official
Hello Squareleg,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,