nS
nick S
1 reviews | Active since Jan 2013
05 Apr 2016, 21:29
Explora deal-shocking installation
After waiting more than a month to get installation of the explora deal in Jan. Its been one disaster after the next first some Recommended installer sends 2guys we get charged they use the old existing cables and not new ones since its a new installation theres also numerous connections between dish and decoder. I had to pay extra to get another installer out to sort out my xtraview these clowns got paid for the main decoder(explora) sound is totally out of sync with a signal strenght of 75% quality between 65%-72%. The callcentre is a total waste and wants the decoder tested as soon as a hard reboot is done sound is fine until next day. O by the way aerial excellence at great expense sorted out my extraview 100% signal and quality no issues. You guys should use respected qualified installers
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DStv (MultiChoice)'s replyOfficial
28 Jun 2016, 09:58Dear Nick
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
DStv (MultiChoice)'s reply28 Jun 2016, 09:58
Official
Dear Nick
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,