Explora deal

I have made the mistake of taking the special on the explora decoder from Multichoice sometime in November last year. From day one there has been a problem with the billing, and lack of communication between departments.<br> In the latest fiasco I have told Multichoice on 9 different occasions that their new system is not billing me my subscription. Rather than keep quiet and enjoy the free DSTV, I am one of those that believe it will bite me in the ass later, if I don't sought it out. I find it rather pathetic that I have to argue on 9 different occasions for you people to understand that your system is not working. And the only answer I receive is \... I'll escalate..."<br> Now on the 9th occasion someone actually listen and tried to rectify out my account. But again because nothing can get done right"