MR
Mbali R
1 reviews | Active since Nov 2016
19 Nov 2016, 18:22
Explora cutting off
<p>I got an explora in February this year it worked fine for 3months then it started freezing eapecially channel 161 when I called the call centre I was told that I must switch other appliances, I did that it didn't work instead catchup and box office stopped updating called customer service for two weeks the agents kept on saying they will escalate the matter until I decided to my decoder to Randburg in October to have it checked. The decorder was faulty and they swaptes it the new decorder played nicely for two weeks now i'm back to square 1 its cutting out, gives error messages, freezes and most of all it doesn't allow me to rent or preview movies on box office catchup has ooooold apisodes but they debitting my account everymonth........Why are they misleading people about this "fabulous explora" when its just ******* and the call centre agents are just useless.</p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
21 Nov 2016, 07:59Dear Mbali Radebe
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply21 Nov 2016, 07:59
Official
Dear Mbali Radebe
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Nov 2016, 07:59Dear Mbali Radebe
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply21 Nov 2016, 07:59
Official
Dear Mbali Radebe
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Nov 2016, 10:08Good day Mbali
Thank you for taking our call today.
As discussed, please provide us with the details of an accredited installer which includes:
· The name and the contact number.
· Accreditation number.
· Also, kindly confirm if you're using the Smart LNB or Multi-switch for your installation and Xtraview setup.
Once we get the required information, it will be forwarded to our technical team for further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Nov 2016, 10:08
Official
Good day Mbali
Thank you for taking our call today.
As discussed, please provide us with the details of an accredited installer which includes:
· The name and the contact number.
· Accreditation number.
· Also, kindly confirm if you're using the Smart LNB or Multi-switch for your installation and Xtraview setup.
Once we get the required information, it will be forwarded to our technical team for further assistance.
Best regards
Dinah
Best regards,
MR
Mbali R's updateReviewer Update
21 Nov 2016, 18:13Hi Dinah
Here is the installer information as discussed telephonically:
Name: Alex - Joyful Tech
Accreditation No: 11185MC not sure about the "MC" his writting is bad
I dont know if its a smart LNB or multi switch but I do have extraview
I hope the provided information will help if you require any further information please contact me
Mbali
MR
Mbali R's update21 Nov 2016, 18:13
Reviewer Update
Hi Dinah
Here is the installer information as discussed telephonically:
Name: Alex - Joyful Tech
Accreditation No: 11185MC not sure about the "MC" his writting is bad
I dont know if its a smart LNB or multi switch but I do have extraview
I hope the provided information will help if you require any further information please contact me
Mbali
DStv (MultiChoice)'s replyOfficial
23 Nov 2016, 11:03Good day Mbali
Reference is made to our telephonic discussion.
Please expect a call from our technical team for further assistance in this regard.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 Nov 2016, 11:03
Official
Good day Mbali
Reference is made to our telephonic discussion.
Please expect a call from our technical team for further assistance in this regard.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Nov 2016, 15:20Good day Mrs Radebe
Thank you for taking our call today.
As discussed, your technical query is now resolved.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Nov 2016, 15:20
Official
Good day Mrs Radebe
Thank you for taking our call today.
As discussed, your technical query is now resolved.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
MR
Mbali R's updateReviewer Update
30 Nov 2016, 09:19Thank you so much to Dinah and Elias for attending to my problem so quickly and making sure that everything is resolved. My explora is playing ok now and everything is updating as it was suppose to.
Thumbs-up guys :)
MR
Mbali R's update30 Nov 2016, 09:19
Reviewer Update
Thank you so much to Dinah and Elias for attending to my problem so quickly and making sure that everything is resolved. My explora is playing ok now and everything is updating as it was suppose to.
Thumbs-up guys :)