Explora Contract a NO NO

I got the Explora contract for R849.00 for the next 24 months. <br> I activate the service 02/10/2015 But no success. Took them 5 days to connect my explora and PVR(extra view). Airtime used R380.00 so at last it works. Debit order date come 27/10/2015 amount of R1274.00 get deducted. Ok maybe it was an error. Again phone call on phone call. They can only see the amount of R824.00 was paid? They will do a journal to sort it allocate the money and place as credit on my account as to refund the R425 will take 40 working days. Ok I agree to place it on a credit. WOW!a week later nothing was done as promised money cannot be fund JOKE!<br> Phone calls on phone calls and not getting anywhere go to Multichoice last Saturday think it will be sorted out quick and easy. Half an hour later get the answer sorry can't see the money they need proof show my sms and log into my banking showing the amount deducted ok now they need a bank statement email them one. It should be sorted by Monday. A month later hundreds of rands phone calls petrol to their office and quest what?<br> Again 27/11/2015 an amount of R1274 is deducted from my bank, ph them can only see amount of R849 was deducted. ***???