<p>i have contacted DSTV about 5 or 6 times recently to cancel my explora contract. I simply want to settle the amount owing, and continue on a month to month basis without being tied into a 2 year contract, which apparently i can do.</p> <p>Every time i speak to customer service they tell me i cant be put through to the relevant department, they need to escalate and somone will call me back... 3 months later and about 5 or 6 calls to customer service and still NOTHING!!!</p> <p> </p> <p>i would receive a call from your sales team to sign me up and take my money in a few seconds.</p> <p> </p> <p>Pathetic and useless customer service from you...</p> <p> </p> <p>Please get someone (from the right department) to contact me ASAP</p>
Dear Mr Ward
We hope you will accept our apology for the inconvenience caused.
A request has been sent to our Payment Plan team for an urgent assistance.
You will be contacted directly by them to process your request.
Thank you for making us aware of this matter.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
Dear Mr Ward
We hope you will accept our apology for the inconvenience caused.
A request has been sent to our Payment Plan team for an urgent assistance.
You will be contacted directly by them to process your request.
Thank you for making us aware of this matter.
Please feel free to contact us should you require any further assistance.
Kind regards
Dinah
Best regards,
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