EXPLORA CONTRACT

I have been a Cash customer with Multichoice for many years and have not had many problems.<br> a few months ago I was contacted by them to take out an Explora contract which I accepted.<br> The Explora was Delivered and connected. The following month my DSTV was cut, Only to find out that my debit order was not activated. I paid an EFT and they reconnected and said all will be fine the next month. Well we are in the next month and still no Debit order. I contacted the call centre again and now they have no record of me taking the Explora contract in the first place. SERIOUSLY?? and left me to hold for a ridiculous period of time. Please get your act together and Call me to sort this out, I am tired of wasting money on calls to sort your problems out.