Explora contract

On 28th Sept I sent DPP to the sms line. No response. So I called the DBN no. And spoke to Portia who said there was a backlog so she would log an incident. This was about the 14th Oct. No response. Called again a week later and spoke to Vuyisela,same story. Got my wife to call on 27th. She spoke to Yolanda who said there was no incident logged and also stated she would log 1 and in 48 hours someone would call. Today is Saturday, surprise surprise. Blank no response from DSTV. Incident no. ***6-4.