Explora chaos

I smsed DPP to the number advertised at the beginning of Nov Up until Wed I hadnt received feedback Wednesday afternoon I received a call from them to complete the credit check process After confirming my details which included my contact info email etc I was told that the system had gone down for which the consultant was very apologetic I was promised a call back as soon as the system was available Thursday morning @ 815 I received a call asked whether the time was convenient I advised the consultant to phone me back in 30 mins. After waiting 2 hours I phoned the escalations no provided *** the consultant took my details within mins I was called back I answered all the same questions but when it came to the financial questions was advised that my request was stuck in the system. She then promised to correct the problem would call me back within 2 hrs @ 3pm I once again escalated the issue on the above no. was called back by Jabula Nkosi who was conducting a conversation with his work colleagues I am still no closer to completing my request then I was at the beginning of Nov the service I have received is disgusting the staff rude and very unhelpful Im still waiting for HELP