Explora

a couple of month's back our explora gave problems my wife it's on her name Michelle Goliath and they could not fix we did not have insurance so she bought a new one taking out insurance aswell the new one worked for almost a month and then we could not use any of the explora features, but we could still watch dstv we did not worry we went on like that until my wife got a chance to go to the nearest multichoice when she got there on Friday 06/01/22 the gave her a new decoder then when she got home ko channels were working displaying a message 107 something she called and after waisting a lot of time on the phone they told her to go back to the nearest multichoice with is 25 kilos away she went Monday again got told it wil be fixed and still we are 4 days with out dstv its really bad if I don't pay u guys cut my service's I understand but what happens when u payed but u can't watch and u can't fix the problem I don't think it's the 1st problem like this. Call center tells me multichoice must fix it multicoice tells me head office must fix it just fix the problem please