EXPLORA CATCHUP

Unable to access CatchUp. Call centre confirms everything in order, package etc. Two installers checked installation, replaced Explora, still unable to access CathUp. Message at Call Centre \are aware of problem"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895943;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/12/15 11:41;15/12/15 9:50;WORST SERVICE EVER;56894;;***;Me an my husband app**** for a LTE modem on a contract. We received the modem on 27 November, but since then could not make use of it as the SIM card is not activated. I have been to TELKOM 7 times now, EVERY time I am there they have a different story as to why my SIM Card is not activated yet. <br> First my application was stuck due to a technical error, then Head Office had to activate the SIM and now, on the 7th time that I've been there they informed me that my application has not been approved and that it is now lost!!! They just can not make up their minds! Every time that I have been to the Telkom store someone took down my contact number to phone me back and \sort it out today\"""