DF
Daniel F
1 reviews | Active since Mar 2010
05 Aug 2015, 20:54
Explora catch up not working
Its been a week now and my DSTV catchup is not working. Error showing up says for DSTV Premium Subscribers only. Phoned last week Thursday and was told an upgrade on DSTV side will be resolved by Saturday because of technical problems. Sunday I phoned again and again we tried different solutions. DSTV advised that a technical adviser will phone me and this will take around a hour. It is Wednesday already and still no resolution. Phoned again this time with a lot of frustration as DSTV does not play the fair game and it is costing the Customers to phone multiple times to resolve problems that never gets resolved. This time you need to phone me and advise how you will resolve your technical problems, not at my cost.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Aug 2015, 11:23Hello Daniel1995,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you on *** several times with no avail, Please include one of the following in your query :
o MultiChoice Customer Number
o ID Number
o Decoder Serial Number
o SmartCard Serial Number
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you on *** several times with no avail, Please include one of the following in your query :
o MultiChoice Customer Number
o ID Number
o Decoder Serial Number
o SmartCard Serial Number
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply10 Aug 2015, 11:23
Official
Hello Daniel1995,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you on *** several times with no avail, Please include one of the following in your query :
o MultiChoice Customer Number
o ID Number
o Decoder Serial Number
o SmartCard Serial Number
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried contacting you on *** several times with no avail, Please include one of the following in your query :
o MultiChoice Customer Number
o ID Number
o Decoder Serial Number
o SmartCard Serial Number
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,