EXPLORA BOXOFFICE

it has been three weeks now and my problem has still not been resolved. I have requested for a manager to call me on three different occasions, and still no manager has called me. neither the call centre agents or team leaders cannot resolve my problem. Is this the type of service I pay almost R1000 every month. Its clear to me that Multichoice dstv does care about their customers. I have clean recorded and have not missed a debit order in years and still I sdon't get the service I deserve. This unacceptable treatment to loyal customer. I again humbly request a manager to call me. My issue in nutshell, is that unable to rent movies on boxoffice, This functionality has always been available to me since I upgraded to the explora and renting was hassle free. some what for the past three weeks i'm unable to use this functionality. and on three different occasions i called to report my problem and get this matter resolved the issue is still resolved. this can also not be an installation issue as this function was also in working order. I have billed for three movies i have tried to rent but have not seen. and for the past three weeks i have promised my kids to rent them movies but can'