Explora bought "With Installation"

DSTV ran various specials on Black Friday and Cyber Monday - to purchase decoders "with installation" - "simply contact one of the listed participating suppliers to arrange installation". None of the about 6 installers I contacted from their website (and yes "I chose the right option") were participating in voucher installations - some even laughed at me when I phoned. I subsequently phoned Multichoice who promised to get someone from their field services to contact me - a week later and still no response from anyone. So well done for purchasing the decoder - if you would like to look at it standing in the box on the counter. Why have these promotions if they don't have the installers to fulfill their promise? All about making money with no customer satisfaction anywhere near the equation.