Explora Bombs

In April 2014 I bought a DSTV Explora for R2500.00. At the beginning of May 2015 it displayed a message telling me that the hard drive was ******* and I needed to reformat it. I did. I lost all the content & the Explora still didn't work. I reformatted again & again. Same message, same result. After a phone call, I had to go to the 'customer care' centre. It was reformatted. <br> A few days later it crashed AGAIN. Took it back. I was told that I had to pay R600.00 for a refurbished model - which looks older than mine & still does not work properly. I complained, I was told I would be contacted to discuss the matter. This has not happened. <br> <br> The Explora HARD DRIVE has problems, I have researched it & I am not the only customer who has had the same issue. Do DSTV take any responsibility for a flawed product? NO. Have I been reimbursed for the all the content lost ? NO. Do I have a working Explora. NO.<br> <br> The cost to me for all of this? R3890.00 excluding my time.<br> <br> Multichoice rate right up there with the other monopolies Eskom and Telkom for overpriced, shoddy & arrogant service. <br> They should change their slogan from 'enriching lives' to 'impoverishing customers'. SHAME<br> <br> <br> <br>