Explora approved Dec 24th still no show 6th Jan!!!

We got approved for the TV advertised Explora deal on the 24th Dec, was told all the ins and outs and it would take 2 - 3 days!!<br> <br> Xmas and New Year came and went without so much of a peep from DPP / DSTV / Multichoice, so 6th Jan I sent an email to the enquiries@multichoice email lodging a complaint and telling them to cancel the Explora deal.<br> <br> 7th Jan <br> <br> 1pm - I receive an sms to say 'Congratulations the decoder payment plan has been approved'!!! Duh I know, it was approved 24th Dec!!<br> <br> I call (1.11pm) in to tell themI want to speak to a Manager (??) that I had sent an email cancelling the deal on the 6th Jan, then comes all the excuses that they only use sms or email to contact customers blah blah blah, so how come after 2 weeks I am still without an Explora. <br> <br> At 3.54pm I receive another sms to say the unit is on the way!!! Checked the bank the courier / adhoc fee hasn't come off my bank balance?<br> <br> At 3.58pm I call in again and get another 'Manager', she tells me it will be escalated!!<br> <br> Presumably at some point yesterday after 4pm they debit my bank for the courier fee!!! <br> <br> I HAVE CANCELLED THIS DEAL, IF YOU WANT TO KEEP ME AS A CUSTOMER BEST YOU SORT IT OUT TODAY!!