Explora Adverti*****t: What a mission!

After being a DsTv Premuim Customer on debit order for more than a decade I am amazed at how difficult it is to get an Explora or do business with DsTv. <br> To me it is simple. They have all my details. They can do a credit check if they don't trust their own records of the past decade.<br> Deliver Explora, install Explora, raise new monthly amount via debit order (same as now). Everybody happy!<br> But a 50 minute conversation with a call centre results in nothing. I see no difference between this and the renewal of a cellphone contract which took 15 minutes at Vodacom. Why are income and expenses needed when 100% of the customers were incorrect in supplying the info in any case?<br> Why is DsTv making it so difficult to please their customers?<br>