Explora 899 price lock nightmare

App**** for the explora price lock deal and the decoder was delivered and installed between the 17th and 19th Feb, during the first week or so my decoder was suspended because there was money to the total of 446 that was due immediately which I was not told about but paid anyway. The initial amount to pay for this as I understood would be 899 now imagine my shock when 1370 was deducted from my account on the 7th of march(this is over and above the 446 I had paid just days before). <br> So today the 8th March I call and hold for hours trying to get to the bottom of the matter and then transferred from person to person only to be told the matter will be escalated(bear in mind this matter has been escalated from Feb when I realized there might be a problem with my account) so today as if taking my money was not enough my services were suspended and besides being on the phone at my expense for an hour or so I was told there was nothing to be done for me but escalate the matter, even 2 team leaders I spoke to today(Khumbulani and Marissa from the DPP department) could not do anything for me but escalate the matter(trust me I'm fami**** with the word \escalate\")... Can I just get service!"