GS
Grace S
1 reviews | Active since Jan 2012
07 Dec 2015, 14:55
EXPLORA
Good day, I just wanted to find out how long does it take for an explora to be delivered. A debit order went through a while back but nothing has been delivered as yet. The lady at your call tells me the application pending due to payment but a debit order went through from my account so don't understand what she's talking about. I'm very ****ed off because it long over due now. If i had know it was going to take this long i wouldn't have done the application and cancelled my dstv subcription.<br> <br> Please sort this out ASAP.<br> <br> Thanks<br> <br>
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DStv (MultiChoice)'s replyOfficial
27 Jun 2016, 14:43Dear Grace
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
DStv (MultiChoice)'s reply27 Jun 2016, 14:43
Official
Dear Grace
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,